At iLovevon Studio, we pride ourselves on providing exceptional service to our valued customers. We have implemented a set of comprehensive policies to serve as a guide to maintain transparency, accountability, and fairness in all our interactions. We believe that by upholding these policies, we can continue to deliver the exceptional service that iLovevon Studio is known for.

Appointment Policy

Please come 5 minutes early to fill out paperwork. You need a valid credit card to reserve your appointment and a non-refundable deposit, which is half of the cost. The rest of the payment is due at the time of your appointment. We only accept cash, Cash App, or credit card. We might refuse service if your lashes aren't healthy or damaged. If they're too short or damaged, we recommend taking a break.

 Before your lash appointment

  • Stop using heavy creams, lotions, and Vaseline around the eye area for 48 hours.

  • Come to your appointment without any makeup (foundation, mascara, or eyeliner).

  • Take a shower and wash your face before arriving.

  • Avoid getting lash perms or lash tinting services 48 hours before the application.

  • Avoid consuming caffeine before the appointment.

During your lash appointment

  • It's recommended to remove your contact lenses before the lash extension service, as your eyes will be closed for a while. You can put them back in afterward.

  • Let the technician know about any allergies or previous irritating eye treatments, such as permanent makeup application or chemical peels.

  • Please silence your cell phone during the appointment. You may wear ear pods during your appointment.

  • We reserve the right to approve or deny guest entry. If you are considering bringing guests/and or children, please send text or call (937) 848-1878 for prior authorization.

 *Note: Product and service prices may change without notice.

 

Standard Fill Policy

To ensure proper lash growth management and cleanliness it is standard to receive a new lash extension set after 6 fill-in appointments.

 

Minor Policy

All teens under the age of 18 years old has to have consent form a parent or guardian and have to be present to sign consent and waiver form before service is performed.

 

Premature Shedding

If your extensions fall out too soon or quickly after getting them, you can get a free touch-up within 48 hours. Premature shedding or rapid loss means losing half or more of the extensions on your natural lashes. You must follow the aftercare instructions to qualify for the free touch-up. You can see the aftercare instructions for more details.

 

Late Policy

We allow a 10-minute grace period for late appointments. If you are 11-20 minutes late, the remaining time for your appointment will be all you have. This might mean fewer lashes if there's not enough time.

Please let us know if you're running late! If you call within 20 min, we may be able to accommodate you depending on our scheduling.

If we can't accommodate you, we'll need to reschedule to respect other clients' time. Please arrive early to do paperwork, use the bathroom, and silence your phone.

Cancellations/No shows

We have a 24-hour cancellation policy. Please call us during business hours to reschedule. If you don't let us know 24 hours before your appointment, we will charge your credit card the 50% of your scheduled service price. If you decide to cancel and have already paid, you will receive a credit for your next appointment. We don't offer refunds.

We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

If you arrive late, we may still consider it a no-show and decide whether to apply the fee. The cancellation fee is only charged if you violate the policy. If you arrive on time or cancel before the deadline on your confirmation page, we won't charge you. However, you will be expected to pay in full once the service is done since the fee only applies to cancellations.

All lash services are final and non-refundable.

Call or text (937) 848-1878 for tardiness or reschedule your appointment in the Booksy app.

Privacy Policy

1. Introduction

iLovevon Lashes and Beauty Ink ("we," "us," or "our") is committed to protecting the privacy of our clients ("you" or "your"). This Privacy Policy explains how we collect, use, and share your personal information when you visit our studio, use our services, or interact with our website (if applicable).

 2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, email address.

  • Appointment Information: Date and time of appointments, service history.

  • Health Information (if applicable and with your consent): Allergies, sensitivities, and medical conditions that may affect lash services.

  • Payment Information: Credit card details or other payment information (processed securely through a third-party payment processor. We do not store your credit card information directly.

  • Marketing Information (with your consent): Preferences for receiving marketing communications.

  • Website Information (if applicable): IP address, browser type, referring website, pages visited, and other usage data

  • Before and After Photos (with your consent): For showcasing our work and your results.

 

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Providing Services: Scheduling appointments, performing lash services, and processing payments.

  • Communication: Sending appointment reminders, confirming appointments, and responding to inquiries.

  • Marketing (with your consent): Sending promotional offers, newsletters, or other marketing materials. You have the right to opt out of marketing communications at any time.

  • Improving Services: Analyzing client feedback to improve our services and offerings.

  • Legal Compliance: Complying with applicable laws and regulations.

  • Before and After Photos (with your consent): Showcasing our work on social media, our website, or in promotional materials.

 

4. How We Share Your Information

 We may share your personal information with the following third parties: 

  • Service Providers: Third-party vendors who assist us with payment processing, marketing, or other services (e.g., booking software). We ensure that these providers are contractually obligated to protect your information.   Based on your consent, your phone number will be used exclusively to send messages you have opted-in to receive. We do not sell your personal information with third parties. Currently, we use Booksy Inc. for booking software, payment processing, and marketing. You can find Booksy’s privacy policy by clicking here.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: Your information may be transferred as part of a merger, acquisition, or sale of all or a portion of our business.   

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure.

5. Phone number Privacy Policy

By providing your phone number, you consent to receive text messages from iLovevon Lashes and Beauty Ink regarding your inquiries, account updates, and other relevant information. We respect your privacy and are committed to protecting your personal information.

  • Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care-related topics

  • Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.

  • Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.

  • Message Disclosures: Message frequency varies. Message and data rates may apply.

  • Data Security: Your data is protected and retained only as needed.

  • For details, see our Privacy Policy at https://www.ilovevonstudio.com/policies.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure.  

 

7. Your Choices

You have the right to: 

  • Access: Request access to the personal information we hold about you.

  •  Correction: Request correction of any inaccuracies in your personal information. 

  • Deletion: Request deletion of your personal information (subject to legal obligations).   

  • Opt-out: Opt out of receiving marketing communications at any time.  

 

8. Children's Privacy

 Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

 

9. Changes to this Privacy Policy

 We may update this Privacy Policy from time to time. We will post any changes on our website or notify you as required by law.  

 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

 

iLovevon Lashes and Beauty Ink

26300 Euclid Ave, Ste 634

Euclid, OH  44060

ilovevonlashes.beautyinc@gmail.com

937-878-1878

 

Attestation

We, at iLovevon Lashes and Beauty Ink, hereby attest that this Privacy Policy accurately reflects our practices regarding the collection, use, and protection of your personal information. We are committed to maintaining the confidentiality and security of your data and ensuring compliance with applicable privacy laws and regulations.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.